Strengthening OEM After-Sales Support in India
A Strategic Partnership Proposal by Synchronics Electronics
Today's Agenda
01
Challenge Recognition
Understanding the hidden costs of inadequate after-sales support in the Indian market
02
Synchronics Solution
Our comprehensive service model designed specifically for OEM partnerships
03
Proof & Validation
Success metrics, case studies, and industry recognition
04
Partnership Benefits
Financial, operational, and strategic advantages of choosing Synchronics
By the end of this presentation, you'll understand how partnering with Synchronics Electrics can transform your after-sales support capabilities in India while protecting your brand and enhancing customer loyalty.
The Hidden Costs of Inadequate Service Support
Customer Churn: A Growing Crisis
OEMs in India are losing 63% of customers after just one negative service experience, with industrial clients requiring faster resolution times than ever before.
Your reputation is built over years but can be damaged in hours when service failures occur. Each dissatisfied customer shares their experience with an average of 8-10 potential customers in their industry network.
Downtime has cascading effects throughout your customers' operations
The Competitive Disadvantage
72%
Service Gap
Percentage of Indian OEM customers who report service response times failing to meet expectations
4.7x
Cost Multiplier
How much more it costs to acquire a new customer versus retaining an existing one through effective service
₹147M
Average Annual Loss
Revenue lost by mid-sized OEMs in India due to customer churn related to service failures
Without a robust service infrastructure, OEMs face significant challenges scaling operations across India's diverse geographic regions, particularly in Tier 2 and 3 cities where technical talent is limited.
The Synchronics Solution
Comprehensive Service Model
Technical Expertise
Factory-trained technicians specialized in industrial electronics repair across all major OEM platforms
Access To More Than 10,000 Schematics
Access to over 10,000 reverse‑engineered schematics crafted by expert engineers.
We use scientific repair methods to recreate accurate tool schematics for precise diagnostics.
We use scientific repair methods to recreate accurate tool schematics for precise diagnostics.
Top Of The Line Testing Tools
Access to cutting-edge repair tools: oscilloscopes, frequency generators, programmable power supplies, JTAG tools, and kits.
Quality Assurance
ISO 9001:2015 certified processes with complete traceability and documented repair protocols
Our model seamlessly integrates with your existing workflows and customer touchpoints, providing a consistent brand experience for your end-users.
Technology-Enabled Service Delivery
State of the Art ERP
We offer a state-of-the-art ERP system for industrial electronics repair, built on 50+ years’ experience, delivering a detailed, real-time overview of each product from intake to dispatch.
Real-Time Tracking of Product Condition
Our ERP provides continuous audit of each product’s condition and repair status from entry to exit, enabling transparent updates, precise timelines, and informed decision-making throughout the process.
Multi-Channel Support Portal
Branded customer interface for service requests, tracking, and feedback collection
Our platform provides complete visibility into every aspect of your after-sales support operations
Operational Excellence Framework
Multi-Tier Support
L1-L3 support structure with specialized technical teams for complex repairs and engineering escalations
Performance Monitoring
Real-time SLA tracking with automated alerts and proactive intervention protocols
Continuous Training
Ongoing certification programs aligned with your product updates and technical requirements
Process Improvement
Data-driven optimization based on repair trends, failure analysis, and customer feedback
Our CSAT scores consistently exceed 92% across all service interactions, with first-time fix rates averaging 87% for complex industrial electronics repairs.
Proof & Validation
Client Success Stories
Partnering with Synchronics Electronics for OEM-level support has truly elevated our operational standards. Their team seamlessly integrates with our processes and delivers expert-level technical aid-comparable to having a dedicated in-house support unit. From accurate warranty servicing to lightning-fast turnaround times and meticulous attention to detail, Synchronics has consistently exceeded our expectations. Their commitment to quality, transparency, and customer satisfaction has not only enhanced our product reliability but also strengthened our brand reputation. We’re proud to have Synchronics as a trusted ally in delivering top-tier service to our clients.
Partnership Benefits
Financial Benefits
- Reduce service delivery costs by 30-40%
- Eliminate capital expenses for service infrastructure
- Increase warranty profit margins by 15-20%
- Convert fixed costs to variable expenses
Operational Benefits
- Scale service capacity with market demand
- Reduce management complexity
- Standardize service quality nationwide
- Deploy resources based on real-time needs
Strategic Benefits
- Expand geographic reach without infrastructure investment
- Protect brand reputation through consistent service
- Gather market intelligence from service interactions
- Focus internal resources on core product development
Transform Your After-Sales Support in India
Next Steps
- Schedule a technical assessment of your current service operations
- Develop a customized service blueprint for your specific needs
- Finalize a partnership agreement with clear KPIs and success metrics
Contact: Parimal Purandare, Director of Synchronics
Email: parimal@synchronics.in
Phone: +91 9898611640
"Partnering with Synchronics has allowed us to focus on what we do best—developing innovative products—while knowing our customers receive world-class service support throughout India."
— CTO, Leading Industrial Automation OEM